FAQ's

      WHEN WILL MY ORDER SHIP?

Current processing time for signs is 2 weeks. Custom signs will take an extra couple of days. Ready to ship items will ship within 1 – 2 days of your order. If you are unsure of shipping dates, please email me at hello@snowmancollector.com or leave a message on the contact page for clarification.

·         WHY IS SHIPPING SO EXPENSIVE?

Shipping is expensive regardless of which provider you use! I ship with Canada Post as they have proven to be reliable. My signs are made using quality materials which creates a sturdy, long lasting product. However, using solid wood adds to the weight of the item, which in turn, affects shipping costs. Any order over $40 shipped outside of Canada will have a tracking number provided. Any item shipped within Canada will have a tracking number. If shipping is less than charged I will refund you the difference, minus a $5 handling fee. My goal is to have fair and accurate shipping costs. No one wants to over pay on shipping!

·         I CAN’T WAIT TO RECEIVE MY ITEM! CAN YOU EXPRESS SHIP IT?

Yes! Please email me at hello@snowmancollector.com or leave a message on the contact page for express shipping prices.

·         I DON’T SEE EXACTLY WHAT I AM LOOKING FOR. CAN YOU CUSTOMIZE AN ITEM?

Absolutely! Please email me at hello@snowmancollector.com or leave a message on the contact page to discuss your ideas for a custom item. If it is something that I feel I can create to your satisfaction I will let you know pricing and timeline details. If I don’t feel I would be able to create your item satisfactorily I will communicate that to you as well. Customer satisfaction is the goal!

·         HOW SHOULD I HANG MY SIGN?

Every sign comes with an attached saw tooth hanger or a wood frame that overhangs in the back to allow it to be hung on a nail. Signs are heavy and if you are not comfortable hanging them with just a nail, I would suggest using a screw drilled into a stud, or a screw with a wall anchor (which can be picked up at any hardware store).

·         MY ITEM DOES NOT LOOK EXACTLY LIKE THE PICTURE. WHY?

All signs are hand painted (using a stencil) on wood which has its own unique characteristics. Because each step is done by hand, no two signs will be exactly the same. The sign pictured is not the exact sign you will receive, but a close representation. Size is approximate and can vary up to ½ inch. 

Items may vary slightly due to material availability.

·         I HAVE RECEIVED MY ITEM AND I DON’T LIKE IT or MY ITEM ARRIVED DAMAGED.

If you have a concern, please contact me for a mutual resolution. Your satisfaction is my goal. You must contact me within 7 days of delivery if you have a concern. If we are unable to reach a mutual resolution, I will be happy to refund your purchase once the item has been returned to me at your expense. Items must be shipped back within 14 days of delivery.

If an item has arrived damaged, I will refund you for the purchase price plus shipping OR send you a new item at no cost, whichever you prefer. However, I will not refund or ship a new item without photos showing the damage to the item.

AS ALWAYS, IF YOU HAVE ANY QUESTIONS PLEASE LEAVE A MESSAGE ON THE CONTACT PAGE. TAB IS LOCATED ON THE BOTTOM LEFT OF EVERY PAGE.